The platform behind every call.
Quacko Intelligence™ is the technology layer behind modern OPI and VRI operations — connecting interpreter routing, client portals, call records, reporting, and operational control in one place.
- OPI and VRI workflow management
- Client, interpreter, operator, and admin portals
- CDR reporting, usage visibility, and white-label capability
- OPI Engine
- Phone interpreting with IVR paths, language selection, operator queues, dedicated numbers, and call records.
- VRI Engine
- Video interpreting workflows for live sessions, scheduled appointments, and remote encounters.
- Interpreter Ops
- Profiles, language pairs, availability, schedules, and assignment workflows.
- Reporting
- CDRs, language and client usage, billing exports, and service activity views.
One platform to organize the full interpreting operation.
Requests come in, the platform routes them, interpreters connect, and every interaction becomes visible for service, billing, and reporting.
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Request comes in
Clients access support by phone, video, portal, scheduled request, or operator-assisted workflow.
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Quacko routes it
Language, client, department, service type, and interpreter availability guide the routing path.
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Everything is tracked
Call records, usage data, interpreter activity, billing exports, and reports stay organized.
Built around the way language access actually works.
Quacko is the operating layer for interpreting programs: clients, interpreters, operators, admins, reporting, and service visibility — not just a website.
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Routing and call workflows
Dedicated routing by service, client, department, or language. Callers reach an interpreter through dedicated numbers, IVR menus, language selection, and operator queues.
- SIP/DID call workflows
- Routing, IVR, and interpreter queues
- Escalation workflows for contact center teams
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Scheduling and interpreter operations
VRI requests, scheduled sessions, video links, and remote encounters, alongside the interpreter side of the operation.
- Profiles, language pairs, availability, and schedules
- Assignment workflows and interpreter status
- Interpreter dashboard for assignments and schedules
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Call records and billing visibility
Call detail records and client data support cleaner reporting, invoice preparation, and usage statements.
- Call detail records (CDRs)
- Billing exports and billing data
- Service documentation and operational accountability
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Client portal and admin panels
Clients see what matters: usage, departments, call logs, forms, and support requests can live in one controlled client experience. Admins manage the operation from one place.
- Client portal for usage, reports, departments, and support requests
- Admin and operator panels for routing, QA, and operational oversight
- Role-based access and account-level visibility
Quacko powers every major service on the site.
Phone interpreting, video interpreting, Spanish and core languages, contact center, billing visibility, and access control — one connected ecosystem. Language coverage, interpreter status, call details, and performance can be monitored from one place.
Ask how it fits your workflow- Phone Interpreting
- Connect OPI callers through dedicated numbers, IVR menus, operator queues, interpreter routing, and call detail records.
- Video Interpreting
- Support VRI requests, scheduled sessions, video links, and remote encounters.
- Spanish & Core Languages
- Support Spanish, Haitian Creole, French, Portuguese, and other languages by request.
- Contact Center
- Unify call routing, agents, interpreters, escalation workflows, and customer communication.
- Billing & Invoices
- Use call records and client data to support cleaner reporting, invoice prep, and usage statements.
- Access & Visibility
- Role-based access, account-level visibility, service documentation, and operational accountability.
Designed for real interpreting operations, not generic software.
Quacko follows the same operational flow Silverminds uses to deliver language access: requests come in, routing rules decide the path, interpreters connect, and every session becomes visible for operations, billing, and quality. From caller to interpreter, every step can be structured, tracked, and improved — instead of relying on disconnected spreadsheets, generic phone queues, manual reporting, and scattered client requests.
Powering Silverminds
The engine behind our services
Quacko runs the OPI, VRI, and contact center workflows Silverminds delivers to clients every day — the same technology you can put to work.
- Routing, IVR, and interpreter queues
- Client and admin portals
- CDR reporting and usage visibility
White-label licensing
Your brand on top of our platform
For LSPs and resellers who want a ready-made language access platform without building it from scratch — launch under your own logo and branding.
- White-label branding and client portals
- Phone and video call routing
- Reporting and billing exports
Built for the industries Silverminds serves.
The technology layer for language access programs across healthcare, legal, government, finance, education, and contact centers.
View all industriesInsights on language access technology and operations
View all insightsLet’s build your language access command center.
Use Quacko Intelligence™ to connect interpreting services, client portals, routing, reporting, and operational control in one place.
Book a demo- Toll-free
- +1 866 410 4703
- Local
- +1 786 998 4202
- General inquiries
- info@silvermindsllc.com